REMTRON RETURNS AND CANCELLATION POLICY

RETURNS POLICY

Items must meet the following criteria to be accepted:

• Goods must be returned within 15 days after the invoice date
• Goods not in the original packaging and condition will not be accepted for return
• All freight is to be paid by the customer unless otherwise agreed
• All approved returns being returned to suppliers will incur the supplier restocking fee plus shipping

 

All approved returns will incur a minimum restocking fee of 20% of the purchase price or $75, whichever is greater

Exceptions to this are :

• Non stocked items cannot be cancelled once purchased from the supplier
• Some goods being returned to suppliers that are non Remtron stocked items may attract additional re-stocking free from Supplier. This will be communicated accordingly.
• If modifications or changes to a purchase order are required, you must notify Remtron within 24 hours of placing the order via written confirmation to sales@remtron.com.au 

Complete Remtron Customer Credit Request Form Here

 

CANCELLATION POLICY

Order Cancellations

Goods cannot be cancelled once they have been purchased from our supplier.

Modifications and Changes

If you need to modify or change a purchase order, you must notify Remtron within 24 hours of placing the order by:

• Phone contact
• Written confirmation (email)

Please contact us as soon as possible to discuss any required changes to your order.