About the Role:

As an Administration Assistant, you will be responsible for coordinating service jobs, preparing quotations, maintaining accurate records, and supporting parts and inventory processes. You will be customer-focused, proactive, and thrive in a fast-paced service environment.

Key Responsibilities:

Customer Service & Quotations

• Prepare accurate and timely quotations for air compressor repairs and service work
• Liaise with customers to understand service requirements and provide cost estimates
• Communicate service options, timelines, and technical recommendations

Service Coordination & Scheduling

• Create and schedule service jobs for technicians
• Coordinate technician workloads and prioritise work orders
• Monitor job progress and provide regular updates to customers
• Ensure efficient workflow and minimise equipment downtime

Parts & Inventory Management

•  Order parts and materials required for service and repairs
• Maintain warehouse organisation and stock control systems
• Monitor inventory levels and coordinate timely reordering
• Liaise with suppliers to ensure prompt delivery

Records & Administration

• Maintain accurate service and equipment records
• Update customer histories and equipment maintenance logs
• Ensure documentation meets company and regulatory standards
• Generate service reports as required

About You:

• Minimum 2 years’ experience in a service-oriented or administrative role
• Strong attention to detail with the ability to multitask
• Excellent organisational and time management skills
• Confident communicator with a professional phone manner
• Customer-focused with a proactive and team-oriented approach
• Intermediate level proficiency in Microsoft Office applications is required
• Must have Australian work rights to be eligible for this position

Desirable (but not essential)

• Experience using Simpro or similar job management software
• Exposure to warehouse and parts management
• Experience in a technical, mechanical, or industrial service environment
• Knowledge of air compressors systems and components
• Experience with parts procurement and supplier coordination